Privacy Policy
1 INTRODUCTION
Emmerging Salons Pty Ltd ACN(631 004 307) including any associated/held Business Names,
(we, our, us) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information. This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website (Site) or directly from you.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy. By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it.
2 WHAT IS YOUR PERSONAL INFORMATION?
In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.
3 WHAT INFORMATION MAY WE COLLECT FROM YOU?
We may collect the following personal information from you:
-name;
-current mailing or residential address;
-email address;
-telephone number;
-age or birth date;
-gender;
-credit card or bank account information;
-your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
-details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
-any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
-information you provide to us through customer surveys; or
-any other personal information that may be required in order to facilitate your dealings with us.-profession or occupation.
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:
-to provide our services to you;
-to conduct internal record keeping;
-to identify and understand user needs;
-to send communications requested by you;
-to answer enquiries and provide information or advice about existing and new services;
-to conduct market research, business development and marketing activities (including direct marketing);
-to provide you with access to protected areas of our website;
-to customise, improve and ensure proper functioning of our Site;
-to run competitions or offer additional benefits to you;
-to send you promotional information about third parties that we think you may find interesting; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.
4 HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
-when you make an enquiry about our services;
-through your access and use of our website, including when you register as a member of our website;
-during conversations between you and our representatives;
-when you ask to be placed on one of our subscription/mailing lists;
-when you become a client or customer of ours or otherwise use our products or services; or
-when you voluntarily provide us with feedback and customer information collected in the process of conducting customer surveys for market research purposes.
5 WHAT HAPPENS IF WE CAN’T COLLECT YOUR PERSONAL INFORMATION?
If you do not provide us with the personal information described above, some or all of the following may happen:
-we may not be able to provide our products or services to you, either to the same standard or at all;
-we may not be able to provide you with information about services that you may want, including information about special promotions; or
-we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
6 OUR WEBSITE
SITE USER TRACKING EXPERIENCE
We may use tracking software to review and improve your experience of our Site. In particular, we may use Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our Site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google's Site at https://tools.google.com/dlpage/gaoptout/
COOKIES
When you access our Site, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the Internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.
SECURITY
As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
LINKS
We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies, businesses, affiliates, advertisers and sponsors, linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that websites and its privacy policy. Third party websites are responsible for informing you about their own privacy practices.
7 WHO DO WE DISCLOSE YOUR INFORMATION TO?
We may disclose your personal information to:
our employees, contractors or service providers for the purposes of operating our website or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes, which may include overseas parties;
credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them, and other law enforcement officers as required by Law; and
any other organisation for any authorised purpose with your express consent.
We only disclose this information if the third party has agreed to comply with the standards in our Privacy Policy.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
8 SECURITY AND DATA QUALITY
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.
We strive to ensure the security, integrity and privacy of personal information that you submit to us through our website. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. We endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by Law to retain it (whichever is the latter).
9 HOW LONG DO YOU RETAIN MY PERSONAL DATA FOR?
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By Law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years for Australian tax law purposes.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10 HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires correction. If we do not agree that there are grounds for correction, then we will add a note to the personal information stating that you disagree with it.
11 WHAT IS THE PROCESS FOR COMPLAINING ABOUT A BREACH OF PRIVACY?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time.
12 CONTACTING US
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Emma Armstrong
Email: info@emmergingsalons.com
13 CHANGES TO OUR PRIVACY POLICY
We may change this privacy policy from time to time, however we will notify you of any changes to our privacy policy as and when they are made. Any updated versions of this privacy policy will be posted on our website and will be effective from the date of posting.
This privacy policy was last updated May 2020.